Policies

Appraisals

Elizabeth Bruns, Inc. will be happy to furnish you with an appraisal for any item purchased at our store.  Please contact us for additional information.

Returns & Exchanges

If for any reason you wish to return unused merchandise, you may do so within 30 days of receipt of your package. You will be refunded the full amount of the item plus any incurred tax in the form of a refund, exchange or store credit. All returned merchandise should be in the same condition in which it was received. The customer remains responsible for both outgoing and incoming shipping charges, both of which are non-refundable. All special orders, personalized items and special order merchandise are considered a final sale.

Please be aware that credit card companies can take up to 10 days to process a refund to one’s credit card. It may also take one to two billing cycles for the refund to be reflected on one’s statement.

For additional information or questions regarding returns, please call 704.365.3700

Processing, Shipping & Handling

Shipping is calculated off of your cart sub-total. Shipping is free if pre-tax total comes to or exceeds $300. Shipping charges are waived for all orders that are shipped or delivered to the following postal zip codes: 28207, 28209 and 28211.

We try and ship all orders within 24 hours of receipt excluding some federal holidays.  If the order is placed before 12pm EST Monday thru Friday, we will ship that day. Orders received over the weekend, will ship Monday.

All gift orders are shipped UPS Ground Service to the US only, unless otherwise specified. All jewelry is shipped via FedEx Express.

Sales tax

Sales tax is automatically applied to your www.elizabethbruns.com order in accordance with North Carolina state regulations. If the shipping zip code is located outside of North Carolina, you will be automatically exempt from NC State Sales Tax.

Pricing Policy

We make every effort to ensure the accuracy of our prices and information, but mistakes and typographical errors can occur. Furthermore, vendors regularly undergo price changes so while we will do our best to stay current, in some cases the change may happen before it is reflected online.  We strive to honor what you see online at the time of purchase, however do reserve the right to correct those errors and apologize for any inconvenience.

Special Note about Silver:  Due to fluctuations in the silver market, prices are subject to change.

Gift Cards and Certificates

No sales tax is charged when buying a gift card or gift certificate. The appropriate sales tax will be charged on the purchase with the gift card or certificate is redeemed. As with the vast majority of all retailers, it is the recipient's responsibility to keep track of gift cards and certificates.

Out-of-Stock Merchandise

Should the item that you purchase through www.elizabethbruns.com be out of stock at the time of sale, we will contact you within 24 hours to inquire about your preference for how to proceed. Options would include a special order, gift card sent to recipient or a full refund to your credit card.

Terms of Use

Site Security and Lawful Use

Visitors may use our site for lawful purposes only. You may not attempt to use or distribute tools designed for compromising security or take any action to compromise the security of this site.

Copyright and Trademark Ownership

All contents are protected by U.S. and international copyright, © Elizabeth Bruns, Inc. doing business as Elizabeth Bruns, Inc. or its suppliers and their affiliates. All rights reserved.

Elizabeth Bruns, Inc. reserves all of its rights with regard to any trademarks appearing on this Web site. This site may also contain trade names and trademarks of other companies that are the property of their respective owners and product images, styles and designs of its suppliers that are protected by U.S. and international copyright laws.

Site Use

You may not modify any portion of this website or copy any design elements or content therein. All Elizabeth Bruns, Inc. photography is copyright protected. Additional product images are made available to Elizabeth Bruns, Inc. by our vendors and are their respective property. Products may appear to be larger or smaller than their actual size depending on the viewer’s monitor. The colors of product images may also vary depending on the monitor on which they are displayed.

Privacy Policy

Elizabeth Bruns, Inc is committed to your privacy and the security of the information you provide to us during your visit to our site. We encourage you to review our policies below which are designed to ensure your privacy and comfort while visiting our Web site and to keep yourself informed of any changes.

Automatic Collection of Information

To serve our visitors better in the future and to enhance their experience in visiting our site, our Web server automatically recognizes and records certain information, including a visitor's domain name (but not the visitor's e-mail address), the IP address of the visitor's computer accessing our Web site, and the types of browser and platform that the visitor uses to access our Web site.

IP Addresses and System Information

IP addresses are used every time that you connect to the Internet. Computers on the network use your IP address to identify your computer so that data, such as the Web pages you request, can be sent to you. Our Web server automatically gathers IP addresses; however, we do not use visitors' IP addresses to identify their personal information. System information includes time and date, type of Web browser being used, the operating system or platform and processor speed of a computer. Web browsers send this information automatically when they are connected to a Web site. This information may be stored and used for statistical purposes. We do not use this information to attempt to identify a visitor's personal information.

Cookies

Cookies are small pieces of data sent from our Web server to our visitors' Web browser. We use cookies to allow our visitors to navigate our Web site and to make the use of our Web site more convenient. For example, cookies are used to allow visitors to navigate from one Web page on our site to another and to return to the Web page that they accessed previously.
We do not use cookies to record a visitor's session information or to collect personally identifiable information about our visitors.

Visitor Names, E-mail Addresses and Other Visitor-Keyed Information

For customers to communicate with us and for us to respond to the requests that are made as a part of these communications, certain identifiable information that is entered by our visitors is used for purposes of these transactions.

To sign up to receive our mailings and other communications, visitors are asked to enter their first and last names and their e-mail addresses. This information is used only for those purposes for which it was provided and is not shared with any third party. We use e-mail and mailing addresses to communicate with our visitors regarding our products and services as well as special events. You will always be provided the opportunity to opt out of receiving such information in the future.

Security

We make every effort to keep information that our visitors provide us secure. Information stored on our database is protected using database security technologies and procedures to inhibit access by unauthorized employees or third parties. We strive to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input that travels between your browser and our website’s servers. We take reasonable precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. All Personal Information is stored on our secured servers, behind a firewall at a data center with strict control data access. Any unauthorized use of the website may result in criminal and/or civil prosecution. We reveal only the last four digits of your credit card number when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on November 22, 2013.